FAQ

Most Asked

Our Super Lux fragrances cost an additional £5, £10 or £15, which you’ll see reflected on the product page and in your queue. This surcharge is applied to all subscriptions, referrals, gift cards and offers on Scent & Co where applicable.

Your monthly subscription price will only increase for the month that you’ve selected a premium product in your queue.

Absolutely! Scent & Co takes pride in only offering 100% authentic fragrances provided to us by authorized vendors or by the brands directly. We never carry fakes, knock-offs, or imitations — a policy we take extremely seriously.
We know you’re excited, we are too! All first orders (including subscription) will arrive within 10 working days. Thereafter, subscriptions arrive between the 20th-30th of each month.
We know you’re excited, we are too! All first orders (including subscription) will arrive within 10 working days. Thereafter, subscriptions arrive between the 20th-30th of each month.

Refer Friends & Calendar

From your referral page, (found easily in the menu), You can use the share icons or link to send your friend this page. If your friend subscribes using this link, you’ll both receive £4 off your next scent! You can keep track of your referrals in your account page.
The scents you receive (or are due to receive) from your subscription, will appear on this page alongside your reviews. We’re introducing this page so you can track this information with your friends easily. Just like Instagram, you can follow your friends and see their fragrances and reviews too.

Scent & Co Fragrance Subscription

Our Super Lux fragrances cost an additional £5, £10 or £15, which you’ll see reflected on the product page and in your queue. This surcharge is applied to all subscriptions, referrals, gift cards and offers on Scent & Co where applicable. Your monthly subscription price will only increase for the month that you’ve selected a premium product in your queue.

Don’t worry, we’ve got you covered! Every month, our fragrance experts select a perfume and a cologne to showcase for that month; you will be defaulted to one of these fragrances depending on the gender preference you selected at sign up.

Please note that if you are subscribed to a multi-piece plan and your queue is left empty, you will receive featured surprise fragrance(s) in addition to the fragrance of the month.

While we love our featured fragrances, they may or may not align with your personal tastes. If you’d prefer to receive a fragrance of your own choosing every month, be sure to add it to your queue before the last day of the month.

We know you’re excited, we are too! All first orders (including subscription) will arrive within 10 working days. Thereafter, subscriptions arrive between the 20th-30th of each month.
Yes. If you want to send the next fragrance to a friend, just log into your account and change the shipping address before the end of the month. Just remember to log in again after the 15th of the month and change it back (or they will continue to receive your orders).
You select your first scent when you sign up for Scent & Co. Thereafter, you are to login and go to Your Scent Calendar, to edit your queue, add new scents, or rearrange your scents in the order that you’d like to receive them. Note that your next month’s fragrance selection is locked in at the end of each current month. Therefore, you will not be able to edit your selection for the current month. (For example, if you go into your queue on June 7th you will NOT be able to change your June scent, but you will be able to edit July onwards).

Visit www.scentandco.com. Choose the first fragrance you want to receive. Then enter your payment details.

Absolutely.

Scent & Co takes pride in only offering 100% authentic fragrances provided to us by authorized vendors, or the brands directly. We never carry fakes, knockoffs or imitations – a policy we take extremely seriously. We take great care that any fragrance we decant from its original large bottle into our sleek Scent & Co vial is completely bona fide.
That said, PLEASE NOTE THAT SCENT & CO IS NOT ASSOCIATED WITH THE BRAND, DESIGNER OR THE DESIGNER’S FRAGRANCE MANUFACTURER IN ANY WAY AND WE HAVE NO AGREEMENT OR ARRANGEMENT AUTHORISING US TO REPACKAGE THEIR FRAGRANCES.

Your physician or health care practitioner should address any and all medical questions, and concerns. Scent & Co does not give or intend to give any answers to medical related questions and we do not replace any medical professional. If you are in need of medical attention, please call 999 or your physician immediately.
We don’t recommend re-using the vial since the fragrance oils adhere to the bottle so it can’t be cleaned out completely. You can recycle the glass vial. Make sure you keep the metal case. When you get your next scent refill, simply pop it into the case and you are ready to go.
Yes! Your Scent & Co fragrances are perfect for traveling, and abide by carry-on laws. You can find out more here: https://www.gov.uk/hand-luggage-restrictions/overview
Each month you will receive an 10ml spray filled with the scent of your choice. It comes out to be 150 sprays, and this is enough fragrance to apply twice daily for 30 days. Included with your first shipment, you will get a sleek case, FREE!
Not yet. We will have one very soon on the login page. If this is something you’re really interested then please send us a message.
Buu.. we’ll miss you! To cancel your automatic renewal, email our customer support at support@scentandco.uk with a subject line “Cancel Subscription.” Scent & Co tries to process cancellation requests within seven business days from the receipt of the cancellation request. If you cancel, you can use your subscription until the end of the subscription term you have paid for. Please remember to cancel before the 1st of the month so you are not charged for that month. If you choose to cancel a prepaid 3 or 6 month subscription, you may use your Scent & Co subscription until the end of your then-current subscription term which has been paid in full. Please note, we cannot offer refunds for the remaining months left in a subscription.
To upgrade your subscription plan, simply log in from the home page, and click “Edit” under the subscription you wish to upgrade. Choose a new Subscription Term and press “Change”.
You can choose month by month, or get even better value with our multiple month subscription options. We offer 3-month and 12-month options.

Billing

Your subscription will be automatically renewed for the same length of time.
We will charge you upfront for your selected period (i.e. 1. 3 or 12 month subscriptions) upon subscribing. We will automatically renew your subscription after each billing period on the 1 day of the respective month.

Log in from the home page and update your Billing details.

We currently accept Pay pal, Credit Cards (Visa, Mastercard, Discover and American Express) and Debit Cards.
We currently ship to the UK only. We hope to be expanding soon!
Not at the moment. We will be implementing this soon. Please remind us!
Because we’re a customized subscription, we charge on the 1st of the month to allow us time to fulfil your order with the fragrance or cologne you have personally selected. Shipping takes place between the 15-19th of the ongoing month.
Shipping for Scent & Co subscribers is free!
Monthly fragrances ship between the 15th-19th each month. Please allow 2-3 business days in transit for your order to arrive. Please note: For first time shipments, if your order was placed between the 6th and the 20th, we will ship your first shipment on the 25th. All shipments following your first shipment will then be shipped on the 15th of each month.

Returns & Refunds

Yes, at checkout you will be able to select where you want order to be shipped to
We are not able to accept returns on Scent & Co subscription fragrances. Please make sure you log in to your account and review your queue to ensure you get the fragrances you want. For e-commerce, please see our policy in the e-commerce section.
We want you to love the fragrances you get, so please choose your fragrances carefully. We do not offer refunds or returns on subscriptions of any kind.

WANT MORE EACH MONTH?

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You’ve added a Premium Scent. This scent costs an additional +
Scent & Co offers a limited run of super-luxe fragrances. Premium Scents cost an additional £5, £10 or £15 depending on the item. If you add it to your calendar, you’ll be charged the additional amount along with your monthly charge in that month.
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The case costs an additional £5 each month.

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You will no longer receive a case each month.

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Step 1: Choose your plan

Choose how many products per month you want to receive

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Step 2

Choose your subscription plan

Monthly Plan
£12/Scent

Committing to 1 months

3 Months Plan
£11.5/Scent

Committing to 3 months

6 Month Plan
£11.25/Scent

Committing to 6 months

1 Year Plan
£11/Scent

Committing to 12 months

Total: £36 /month

The new changes will come into effect in January

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NEED TO CHANGE HOW OFTEN YOU
GET YOUR SCENTS?

Adjust your subscription frequency to once every 1 or 3 months
Next shipment, January 2024
Next shipment, February 2024
Next shipment, March 2024

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